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Why
can't I connect using FTP program or FrontPage by putting my site name?
Why does
it take 48 hours to see my web site?
How come
I have uploaded new pages on my web site, but I see the old ones in my browser?
If I have
proxy server or my ISP uses a cache server, what can I do to see my modifications
faster?
How do
I modify or add email accounts?
How do
I set-up Date Source Names (DSN) and databases for MS Access or MS SQL?
Where
do I upload my CGI scripts?
Where
to do I go to see my web site visitor statistics?
How do
I use ASP scripts?
How do
I send a email from a form on my web site?
Why can't I connect using FTP program or FrontPage by putting my site
name?
When
your domain name gets transferred to our servers or changes or made
to hosting package, the changes made have to propagate to all the domain
names servers on the Internet. This process usually takes 24 to 48 after
the changes are made. While these changes are made you can use the IP
address that is sent in you in the Welcome to ZiD.com web hosting email,
in order to transfer your site. Please note that even thought that your
site is uploaded, you will not be able to see it until the DNS changes
take effect.
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Why does it take 48 hours to see my web site?
When we make changes
to the DNS records of your domain name in order for it to point to our
servers, it takes 24 to 48 hours before these changes are propagated
to all the domain name servers on the Internet. All domain name servers,
including the one at your ISP, have a cache that stores domain name
information. The information in this cache is only updated every 24
to 48 hours. Different ISP's or domain name servers update their cache
at different intervals, so you may see your website correctly at the
office and not at your home, if you have different ISP's.
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How come I have uploaded new pages on my web site, but I see the old
ones in my browser?
There are two reasons
why this could be happening. One is that your web browser software has
the old information in its cache. For instructions on how to do this
with Ms Internet Explore click here.
The other is that
a caching server at your ISP or proxy server on you network is storing
or caches the old files.
These store web pages on a local server(s) to give a faster response
to users and avoid using bandwidth. Most caches are refreshed every
24 hours, so it may take that long for you to see your new modified
web pages.
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of page
If I have proxy server or my ISP uses a cache server, what can I do
to see my modifications faster?
When we make changes
to the DNS records of your domain name in order for it to point to our
servers, it takes 24 to 48 hours before these changes are propagated
to all the domain name servers on the Internet. All domain name servers,
including the one at your ISP, have a cache that stores domain name
information. The information in this cache is only updated every 24
to 48 hours. Different ISP's or domain name servers update their cache
at different intervals, so you may see your website correctly at the
office and not at your home, if you have different ISP's.
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 How
do I modify or add email accounts?
For all NT packages,
we do the modification and additions for you. Just send us an email
at support@zid.com. All requests
are usually completed in the same business day.
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 How
do I set-up Date Source Names (DSN) and databases for MS Access or MS
SQL?
In order to set-up
DSN, please send an email to support@zid.com. Please include a preferred
name, user name, and password. We email you back when it is completed,
as well as instructions on where to upload your database file. For MS-SQL,
we will provide you with the log on instructions for our SQL server.
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 Where
do I upload my CGI scripts?
Every web hosting
plan includes a cgi-bin directory for your scripts used on your web
site. All you have to do is upload the scripts to the cgi-bin directory
on your site.
Please be sure that
the script works with NT. Many scripts are written for Linux and require
components that are not used on the Windows NT platform.
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 Where
to do I go to see my web site visitor statistics?
If you have a package
that includes WebTrends â statistics, they are located at www.YourDomainName.com/webstat.
You will be asked your user name and password in order to access this
directory. Please note that you can have the stats sent to you by email
in MS-word format once a month.
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 How
do I use ASP scripts?
All Windows NT/2000
web hosting plans include ASP (Active Server Pages) from Microsoft pre-configured
for you. You just have to create your pages and upload them to your
site and they will work.
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 How
do I send a email from a form on my web site?
There are several
ways in order to do this, If you your FrontPage to edit and upload your
site, it has built-in "bots" that will handle this for you.
Please check your help files in FrontPage for more information on how
to this.
If you are using
ASP, we support both CDONT and ASPMail 4.0 components to send mail.
For more information on CDONT, please click here to go to Microsoft's
web site.
For more information
on ASPmail, please click here to go to ServerObjects.com, the publisher's
site.
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