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Windows NT/2000 Web hosting FAQ

 

Why can't I connect using FTP program or FrontPage by putting my site name?
Why does it take 48 hours to see my web site?
How come I have uploaded new pages on my web site, but I see the old ones in my browser?
If I have proxy server or my ISP uses a cache server, what can I do to see my modifications faster?
How do I modify or add email accounts?
How do I set-up Date Source Names (DSN) and databases for MS Access or MS SQL?
Where do I upload my CGI scripts?
Where to do I go to see my web site visitor statistics?
How do I use ASP scripts?
How do I send a email from a form on my web site?

Why can't I connect using FTP program or FrontPage by putting my site name?

When your domain name gets transferred to our servers or changes or made to hosting package, the changes made have to propagate to all the domain names servers on the Internet. This process usually takes 24 to 48 after the changes are made. While these changes are made you can use the IP address that is sent in you in the Welcome to ZiD.com web hosting email, in order to transfer your site. Please note that even thought that your site is uploaded, you will not be able to see it until the DNS changes take effect.

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Why does it take 48 hours to see my web site?

When we make changes to the DNS records of your domain name in order for it to point to our servers, it takes 24 to 48 hours before these changes are propagated to all the domain name servers on the Internet. All domain name servers, including the one at your ISP, have a cache that stores domain name information. The information in this cache is only updated every 24 to 48 hours. Different ISP's or domain name servers update their cache at different intervals, so you may see your website correctly at the office and not at your home, if you have different ISP's.

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How come I have uploaded new pages on my web site, but I see the old ones in my browser?

There are two reasons why this could be happening. One is that your web browser software has the old information in its cache. For instructions on how to do this with Ms Internet Explore click here.

The other is that a caching server at your ISP or proxy server on you network is storing or caches the old files.
These store web pages on a local server(s) to give a faster response to users and avoid using bandwidth. Most caches are refreshed every 24 hours, so it may take that long for you to see your new modified web pages.

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If I have proxy server or my ISP uses a cache server, what can I do to see my modifications faster?

When we make changes to the DNS records of your domain name in order for it to point to our servers, it takes 24 to 48 hours before these changes are propagated to all the domain name servers on the Internet. All domain name servers, including the one at your ISP, have a cache that stores domain name information. The information in this cache is only updated every 24 to 48 hours. Different ISP's or domain name servers update their cache at different intervals, so you may see your website correctly at the office and not at your home, if you have different ISP's.

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How do I modify or add email accounts?

For all NT packages, we do the modification and additions for you. Just send us an email at support@zid.com. All requests are usually completed in the same business day.

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How do I set-up Date Source Names (DSN) and databases for MS Access or MS SQL?

In order to set-up DSN, please send an email to support@zid.com. Please include a preferred name, user name, and password. We email you back when it is completed, as well as instructions on where to upload your database file. For MS-SQL, we will provide you with the log on instructions for our SQL server.

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Where do I upload my CGI scripts?

Every web hosting plan includes a cgi-bin directory for your scripts used on your web site. All you have to do is upload the scripts to the cgi-bin directory on your site.

Please be sure that the script works with NT. Many scripts are written for Linux and require components that are not used on the Windows NT platform.

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Where to do I go to see my web site visitor statistics?

If you have a package that includes WebTrends â statistics, they are located at www.YourDomainName.com/webstat. You will be asked your user name and password in order to access this directory. Please note that you can have the stats sent to you by email in MS-word format once a month.

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How do I use ASP scripts?

All Windows NT/2000 web hosting plans include ASP (Active Server Pages) from Microsoft pre-configured for you. You just have to create your pages and upload them to your site and they will work.

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How do I send a email from a form on my web site?

There are several ways in order to do this, If you your FrontPage to edit and upload your site, it has built-in "bots" that will handle this for you. Please check your help files in FrontPage for more information on how to this.

If you are using ASP, we support both CDONT and ASPMail 4.0 components to send mail. For more information on CDONT, please click here to go to Microsoft's web site.

For more information on ASPmail, please click here to go to ServerObjects.com, the publisher's site.

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