Why can't I connect using FTP program or FrontPage by putting my site name?

When your domain name gets transferred to our servers or changes made your hosting package, the changes made have to propagate to all the domain names servers on the Internet. This process usually takes 24 to 48 after the changes are made. While these changes are made you can use the IP address that is sent in you Welcome to ZiD.com web hosting email to transfer your site. Please note that even thought that your site is uploaded, you will not be able to see it until the DNS changes take effect.

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Why does it take 48 hours to see my web site?

When we make changes to the DNS records of your domain name in order for it to point to our servers, it takes 24 to 48 hours before these changes are propagated to all the domain name servers on the Internet. All domain name servers, including the one at your ISP, have a cache that stores domain name information. The information in this cache is only updated every 24 to 48 hours. Different ISP's or domain name servers update their cache at different intervals, so you may see your website correctly at the office and not at your home, if you have different ISP's.

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How come I have uploaded new pages on my web site, but I see the old ones in my browser?

There are two reasons why this could be happening. One is that your web browser software has the old information in its cache. For instructions on how to do this with Ms Internet Explore click here.

The other is that a caching server at your ISP or proxy server on you network is storing or caches the old files.
These store web pages on a local server(s) to give a faster response to users and avoid using bandwidth. Most caches are refreshed every 24 hours, so it may take that long for you to see your new modified web pages.

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If I have proxy server or my ISP uses a cache server, what can I do to see my modifications faster?

You can ask your web designer or the person that is making your web pages to place a Meta tag in all your pages with an expiry date for your page. This will force the cache /proxy server to go get a refreshed version of your page instead of using its cached pages.

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How do I modify or add email accounts?

For all Linux packages, you can do this in your domain control panel. It is located at http://linux.zid.com. There is an email button that takes you the email management page with an online help section to add or modify your email addresses.

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How do I set-up Date Source Names (DSN) and databases for MySql?

Within our Linux Control Panel there is the ability to create multiple mysql databases as well as multiple users within each database. Also, directly accessible via our control panel, is a link to PhpMyAdmin, a PHP interface that abstracts mysql into a web-based administration tool, allowing you to sort, edit, and create tables within a given database. Database limits are set through domain preferences and database disk usage is calculated within the domain's total allotted disk space.

It is located at http://linux.zid.com.

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Where do I upload my CGI scripts?

Every web-hosting plan includes a cgi-bin directory for your scripts used on your web site. All you have to do is upload the scripts to the cgi-bin directory on your site. Make sure that when you transfer the script that you set the permissions to 755 with the chgmod option in your FTP software.

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Where to do I go to see my web site visitor statistics?

If you have a package that includes Webalizer statistics, they are located at www.YourDomainName.com/webstat. You should see summary stats for the month and if you click on a particular, the detail information on visitors.

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