Can I transfer my old phone number to ZiD VOX if I have
DSL (high-speed internet service through my telephone company)?
A. If you have DSL service through
your local phone company and want to transfer your number,
you must call your DSL provider and request to have your
telephone and internet service unbundled. Your DSL provider
will then assign another number to your DSL connection and
your existing phone number will become a stand alone line.
This allows ZiD VOX to port your existing number to
our service. It is important that you DO NOT cancel your
existing phone line. For a number to be transferred to ZiD VOX it must be active with your current provider. Learn more
about unbundling DSL. While your number is being ported to
ZiD VOX, we will assign you a new ZiD VOX number and you
can begin enjoying the benefits of ZiD VOX without delay.
You can also choose one of Voice and DSL plans, and we
can move both services over to us for you.
Q. What happens if my number
cannot be transferred?
A. If ZiD VOX cannot transfer your
number, you may choose to get a new ZiD VOX number in your
area or elsewhere. Or, you may decide to keep your existing
phone number with minimal service and add a ZiD VOX number
that will help you save on outgoing calls.
Q. How long will it take to
transfer my existing phone number to ZiD VOX?
your number will take a minimum of 10 business days once you start
the transfer process. However, timing ultimately depends
on how fast your former phone company can process ZiD VOX's
request to port your number.
Q. What happens while my number
is being transferred?
A. During the number transfer process,
we provide you with a temporary number so that you can begin to
use our service and all its free features immediately. Then,
when your number is transferred, we will inform you via email
and your number will be transferred seamlessly. And you can
track the progress of your request anytime by logging into
your web account so you'll always know what's happening.
Q. Can I transfer an existing
cellular number to ZiD VOX service?
A. Yes. Wireless Number Portability
is now available in Canada. You can transfer cell numbers
as well as traditional phone numbers. Please use the "Is
Your Current Number Transferable?" tool found above
to check if you can transfer your cell number to ZiD VOX.
Q. Who do I contact if I have
A. Contact ZiD VOX by calling 1-877-659-6505