Questions about VoIP
Questions about ZiD VOX
What is VoIP?
VoIP, or Voice over Internet Protocol, is a technology that
enables you to make and receive phone calls through the Internet.
Voice is converted into packets of data, sent out over the
Internet through a broadband connection, and reassembled
at the other end of the line. ZiD VOX provides an adapter
box that enables its customers to make VoIP calls using a
Why should I use VoIP?
VoIP phone services offer familiar capabilities and features,
such as local and nationwide calling, call forwarding, call
waiting, three-way calling, and caller ID. These features,
which typically cost extra with traditional wireline telephone
services, are free with most VoIP offerings.
VoIP also enables a new breed of features that provide unprecedented
control and convenience. For example, you can listen set
your preferences for features such as call forwarding and
listen to voicemail online. You also have the flexibility
to choose one or more virtual numbers that point to your
primary number. These numbers are a great way to provide
friends, family, or customers with a local number to call
Of course one of the driving reasons that VoIP is being
adopted so quickly is that it significantly lowers the cost
of traditional phone service with affordable, flat rate calling
plans that feature unlimited local and domestic long distance,
as well as competitive International rates.
What is broadband?
Broadband is a high-speed Internet connection that operates
through a cable or DSL modem. To use ZiD VOX VoIP services
you must have broadband. This helps to ensure high-quality audio
on all of your calls. Because your call is converted into
data packets that travel the Internet, the faster the Internet
connection, the more quickly and efficiently your call will
arrive at its destination.
It is important to note that not all high-speed Internet
services use broadband. As a rule of thumb, you probably
have a broadband connection if you're getting speeds of 256Kb/s
ZiD Internet offer Broadband connections in Quebec and Ontario
and offer packages with DSL/and phone service.
How does ZiD VOX VoIP service work?
ZiD VOX uses a technology called VoIP, or Voice over Internet
Protocol, which enables you to make and receive phone calls
through the Internet. Your voice is converted into packets
of data, sent out over the Internet through a broadband connection,
and reassembled at the other end of the line. ZiD VOX provides
an adapter that you plug in between your computer and cable
or DSL modem. A standard telephone is also plugged into the
adapter — allowing you to place and receive calls in
the same way you do today. Just pick up the phone and dial
the ten digit number (or International number) of the person
you wish to call. They don’t need anything on their
end to talk to you.
The ZiD VOX adapter comes with an installation guide to help
you through the set up process, which will take between five
and ten minutes.
What do I need to use ZiD VOX service?
You need a computer with a broadband Internet connection
at a speed of 256Kb/s or better. One broadband Internet connection
is sufficient for our two-line plans as well. You’ll
also need a standard telephone. When you sign up for ZiD VOX
service, we’ll send you an Analog Telephone Adapter
(ATA) with instructions to guide you through the quick installation
ZiD Internet offers Broadband connections in Quebec and
Ontario and offer packages with DSL/and phone service.
Can I talk on the phone and be online at the same time?
Absolutely. ZiD VOX’s proprietary nationwide network
is designed to be ultra efficient. As long as you have a
broadband Internet connection, you can work on the computer
and talk on the phone without any problems
How do I make phone calls with ZiD VOX?
Once your adapter is installed, you simply pick up your
telephone and dial. For domestic calls, you must dial the
full ten digit number. It is important to understand
the ZiD VOX relies on your broadband Internet connection.
If there is a power outage or your broadband service is interrupted
for any reason, your ZiD VOX service will not work.
There are also some important differences
when dialing 911 on your ZiD VOX service. 911 services must
be activated. Users are required to register the address
of their service so that they can be located in the event
of an emergency. If the physical location of your adapter
is not accurate or not on record, emergency services will
not be able to locate you if you are unable to speak your
address or are disconnected. If you move your adapter to
another location, you must call customer service at 1-877-659-6505
or use the online account
management portal to update the physical location on
record. As noted above, 911 service may be disrupted by power
outages or outages of your broadband Internet service. We
urge you to review the "Emergency Services - 911 Dialing" section
in the ZiD VOX Terms of Service agreement
for more information about 911 Dialing.
Can I call anyone I want?
Yes. You can dial any ten digit or International telephone
number. ZiD VOX’s Unlimited calling plans include unlimited
calling across the U.S. and Canada. ZiD VOX Worldwide Minutes
bundles include calls to 34 countries. Competitive International
rates apply to all other locations.
What advanced features are offered?
ZiD VOX service plans include advanced features such as voicemail,
call forwarding, do not disturb, three way calling, call
return, caller ID blocking and much more. In addition to
these familiar features, ZiD VOX offers features that are
only possible with VoIP. With ZiD VOX you can:
- Select from a list of nationwide area codes and available
phone numbers — regardless of where you live
- Keep your existing phone number
- Access real-time billing information and manage your
voicemail and calling features through our easy-to-use,
online account management portal
- Take your ZiD VOX adapter with you to make and receive
calls anywhere you have a broadband Internet connection
- Choose Virtual Numbers that ring to your primary line.
Since you select the area code, Virtual Numbers are a great
way to provide friends, family, business colleagues or
customers with a local number where they can reach you.
Learn more about ZiD VOX features.
Why should I use ZiD VOX?
ZiD VOX offers you many benefits, including:
- High-quality phone service at prices significantly lower
than traditional phone services
- Great International rates. .
- Free advanced features such as voicemail, call waiting,
caller ID, and three-way calling. Learn
- phone adapter that is easy to set up
- Online account management portal allows you to manage
preferences, view your bill, and listen to voicemail
- No annual contract
- Keep your existing phone number
- Take your adapter box with you when you travel to make
and receive calls from anywhere you have a broadband Internet
How do I sign up?
Simply choose one of our plans and sign
up online. If you have any questions or would like
assistance in selecting a plan, you can talk to one of
our customer support representatives at 1-877-659-6505
How do I add a Virtual Number to my plan?
You will have the option to add one or more Virtual Numbers
during the sign up process.
Can I add a second line?
Yes. ZiD VOX offers extra savings on bundled plans that include
two lines. Find
I don’t hear a dial tone. What should I do?
You will only get dial tone if:
- You have an existing and fully operational broadband
(high-speed) Internet connection through a DSL or Cable
- Your ZiD VOX telephone adapter was properly installed.
Each step must be followed carefully and in the proper
- The green power light on the ZiD VOX telephone adapter
Can I send a fax on the ZiD VOX service
You should be able to send faxes using your
Phone Service. The ability to send or receive faxes is
not guaranteed with every type of fax machine.