| If the DSL
light on the Speed Stream modem is not a solid green : This means
that either the modem failed its self-test routine or that there is
interference on your phone line |
|
Check to be sure that the phone cable is connected properly
to the modem and the wall-jack. |
|
Make sure that the modem is connected to the proper phone line (only
applicable if you have 2 phone lines). |
|
Please verify that the power adapter is plugged into an electrical
outlet and that the modem is turned on using the power switch on
the back panel. |
|
Try plugging the modem into a different phone-jack on the same phone
line, if possible. |
|
Make that the telephone line between the modem and the wall has
no filters or spilters. If there is a filter on this line, DSL will
not work. |
|
Do you have an alarm system? If so, you can fix the problem by installing
a filter on the alarm system. |
|
Do you have an intercom system on your phone line? If so, you might
be able to install a filter on the intercom system. |
If you still do not have a
solid green light, then please contact Technical Support for assistance.
If the DSL light on the Speed Stream modem is not a solid green: This
means that the computer cannot detect the High Speed signal on your
phone line. Technical Support will contact the telephone company to
check the phone line. |
| If
you get an "Authentication Failed" error message: |
|
Check to be sure your username is correct.
user name is usually pppoe/<your full telephone number>@zidinternet.
eg pppoe/4506596595@zidinternet |
|
Make sure your password is correct, retype it just
to be sure.
Please note that password is case sensitive.
Verify that CAPSLOCK is not activated on the keyboard |
| |
|
If you get
a "Failed to bind to TAP" error message, a "PPPoE Server
Error" error message, or a "Could not find an adapter with
a TCP/IP stack…" error message:
|
|
This means that the modem driver or the software
may need to be re-installed. Please contact Technical Support for
assistance. |
| |
|
| I am losing
my DSL connection frequently. What is happening? |
|
Telephone quality is an important factor
in ADSL connectivity, because the modem uses high frequencies,
if there is noise on the line, the modem will disconnect or have
some difficulty establishing a stable connection.
Do you have an alarm system? If so, you can fix the problem by
installing a filter on the alarm system.
Do you have an intercom system on your phone line? If so, you might
be able to install a filter on the intercom system.
Try plugging the modem into a different phone-jack on the same
phone line, if possible.
Try unplugging all the telephones to see if the connection stops
dropping.
|
|
Distance to telephone central office.
The distance between your home and telephone central office may
be too long. In this case contact technical support, and will have
the telephone company check your line and if need be adjust the
profile on your telephone line. |
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