Introduction

ZiD Internet division of ZYMOS Computer Systems Inc. ("we", "us", "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our telecommunications services. By using our services, you agree to the terms of this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We may collect the following types of personal information:

• Contact Information: Name, address, phone number, email address.
• Account Information: Username, password, billing details.
• Service Information: Details about the telecommunications services you use.
• Usage Information: Data about how and when you use our services.

1.2 Non-Personal Information

We may also collect non-personal information that does not identify you directly, such as:

• Technical Information: IP address, browser type, operating system.
• Aggregated Data: Statistical data about our users.

2. How We Use Your Information

We use your information for the following purposes:

• Provision of Services: To provide, maintain, and improve our telecommunications services.
• Customer Support: To respond to your inquiries and support requests.
• Billing and Payment: To process payments and manage your account.
• Communication: To send you service updates, marketing communications, and promotional offers.
• Security: To protect against fraud and ensure the security of our services.
• Legal Compliance: To comply with legal obligations and respond to lawful requests.

3. Sharing Your Information

We may share your information with third parties in the following circumstances:

• Service Providers: With third-party vendors who provide services on our behalf.
• Legal Requirements: We may have to Disclose Personal Information in response to legal process, for example in response to a court order or a subpoena, or in response to a law enforcement agency’s request, or where we believe it is necessary to investigate, prevent or take action regarding illegal activities, and as otherwise required by law.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

4. Security of Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, use, or disclosure. However, no security system is impenetrable, and we cannot guarantee the absolute security of your data.

5. Your Rights

You have the following rights regarding your personal information:

• Access: To request access to the personal information we hold about you.
• Correction: To request correction of any inaccurate or incomplete information.
• Deletion: To request deletion of your personal information, subject to legal obligations.
• Withdrawal of Consent: To withdraw your consent to the processing of your personal information.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our website. You can control the use of cookies through your browser settings.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on our website and updating the effective date.

8. Contact Us

All comments, inquiries or complaints regarding our privacy practices or your Personal Information can be addressed to our Data Protection Officer at:

• Email: rprp@zid.com
• Address: 3955 Isabelle Suite D Brossard, Quebec J4Y 2R2
• Phone: 514-342-4636
  
  

Effective Date

This Privacy Policy is effective as of September 1, 2023.