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FAQ!

How do ZiD Express's Accelerator products work?
For the most part, Internet traffic goes through our software, which runs in the background on your computer. Our software then sends the page requests you make to our proxy servers that perform sophisticated data compression. Bottom line is that you get a significant increase in your browsing speed. More details can be found in our Technology section.

What are advantages of the ad blocking?
ZiD Express Accelerator performs ad suppression: it recognizes and removes banner ads and other advertising from each page. This accelerates page loading, eliminates annoying distractions and protects your privacy from online advertisers.

How much faster will my connection be?
Connection and download speed depend on your modem speed, current phone line conditions, computer performance and configuration. It can also depend on the amount of data you download and on internet traffic as well. On average though, you should expect up to 6x faster browsing speed.

How do I install the service?
You just press "Install" on the page, that appears when you sign up. The ZiD Express Accelerator will be downloaded and installed. Alternatively, you will be able to download a self-installing file, and to install from it.

How do I cancel the service?
Users may cancel the service at any time by going to the Private Area section at www.zid.com.

How do I disable ZiD Express Accelerator?
Right click the ZiD Express icon on your taskbar and select Disable. ZiD Express will be disabled until it is Enabled again.

Who can benefit from ZiD Express?
Everyone. ZiD Express's technology is designed to increase privacy and browsing speeds on any connection.

Can I use it when I travel?
ZiD Express is ideal for laptop travelers. Our software solution allows the fastest Internet connection from any remote dial-up connection anywhere, anytime.

How much does it cost?
It costs $5.00 per month with additional discounts for longer subscription periods. For a limited time, first time users receive the first week free. Subscribers can cancel the service at any time in the Private Area of the site.

What is ZiD Express Plus?
ZiD Express Plus is a part of the Acceleration Service. Its purpose is to completely remove unwanted pop up, pop under and exit windows. These windows are a big annoyance and frequently cause browser crashes. ZiD Express Plus requires Internet Explorer 5.01 or later.

What are the system requirements?
PC: Browser - Internet Explorer 5.01 or higher, or Netscape versions 4.07 through 7.X or Opera. Some features are supported only on Internet Explorer. OS - Win98, Win Me, Win XP, Win 2000 Pro. Hardware: PC, 4MB of disk space and 8 MB of free RAM.

Mac: Apple Macintosh, OS X 10.3 or later. Browsers - Internet Explorer 5.2.2 or later, Safari 1.1 or later. Some features are not supported on Mac.

Will I be bombarded with banner ads?
No. ZiD Express's software is dedicated to eliminating banner ads, pop-ups, and pop-under ads.

What about my privacy with ZiD Express?
We respect and protect your privacy. See our Privacy Policy.

We are using a shared Internet connection. Where should we install ZiD Express Accelerator?
Install it on every computer that you wish to accelerate. You do not need to install ZiD Express Accelerator on the machine that serves only as a gateway.

May I use ZiD Express on multiple machines?
You need a separate account for every PC, using ZiD Express Service.

How is ZiD Express Accelerator related to DSL?
ZiD Express Accelerator is not DSL, but it accelerates your Internet connection to the speeds that mirror those in DSL range.

Is email accelerated?
Yes. We accelerate email and support all leading email clients: Outlook, Outlook Express, Eudora, Netscape, Opera.

Are downloads, streaming media and games accelerated too?
In some cases, yes. But, for majority of Internet users, ZiD Express Accelerator will accelerate only web pages loading (text, images and animations), web based mail, email (embedded images and animations).

What about file sharing (P2P) applications?
ZiD Express enhances and accelerates them by blocking ads and pop ups in P2P applications and the parasiteware they install.

For technical support please contact ZiD Express's support department at support@ZiD.com or by telephone at (514) 342-3646 / 1-877-659-6505.

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